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Check the FAQ below or send us a message. We typically respond within 24 hours.

Common Questions

How do I cancel or change my plan?

Log in to your dashboard and go to Settings. You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the end of your current billing period.

I forgot my password. How do I reset it?

Click 'Log in' and then 'Forgot password?' to receive a reset link via email. If you don't see the email, check your spam folder.

How do I get started with Resume ATS?

Head to the Free Score page to check your resume's ATS readiness instantly — no signup needed. When you're ready for formatting and tailoring, create a free account.

My resume didn't upload correctly. What should I do?

We support PDF, DOCX, and TXT files. Make sure your file is under 5MB and not password-protected. If the issue persists, contact us using the form below.

Contact Us

Or email us directly at support@palavir.co